Booting

If you are experiencing computer booting problems. Please review the lists below of things to check before scheduling this type of service request with us. NOTE: If you are uncomfortable with checking these things, simply schedule the service request and the technician will verify these as a part of the service time to resolve the problem.

No Power

• Check to ensure the computer is plugged into power source and press the power button on the computer
  • If using a laptop, make sure that the AC adapter is plugged into a power source and the power pack with extension cable is firmly plugged into the laptop AC adapter port
• Check the wall outlet and/or surge protector to ensure there is current coming from the port where the power cable is plugged in
  • Move the existing cable into another outlet to make sure that you eliminate this as being a possible root cause of this issue
  • Try also removing the battery, if possible, and boot with AC adapter only
    • If you now get power, your battery is likely dead and needs to be replaced; or the charging board inside of the laptop is bad and needs to be replace (requires motherboard replacement in most cases)
• If the suggestions above did not resolve the issue, try using a new power cable or AC adapter to see if you are able to get power to your computer

No Screen

• If your monitor is turned on and you see a message on the screen “No signal” or “Input Not Detected” or “Input Self Test Feature Check”
  • Check the setting for which input source is being used and ensure the cable is plugged into that source name
  • Check to ensure the signal cable is firmly plugged into the correct video input port (VGA/DVI/HDMI/DP) on the back of the computer
• Check to ensure the power cable or AC adapter for the monitor is plugged into a power source that has current
• If you are using a gender changer adapter for your monitor connection such as VGA to HDMI or VGA to DP, etc. then try using another adapter or use an exact cable that matches the video input port on your computer
• If using a laptop, try plugging an external monitor into the video port on the side or rear of your laptop and see if you get a screen to appear after attempting to boot the laptop
  • If you get a screen to appear on the external monitor, but not the laptop screen itself, you likely have a bad LCD screen and/or inverter board that needs to be replaced
  • If you still have no screen appear then the motherboard or video card is defective and needs to be replaced
• If you do get a screen but only a cursor blinking in the upper left corner
  • Unplug all devices from the computer except keyboard, mouse and monitor and try to boot/reboot the computer

Error Messages

• Any one of the following errors below:
  • NO BOOT DEVICE AVAILABLE;
  • OPERATING SYSTEM NOT FOUND;
  • NO BOOT DISK HAS BEEN DETECTED OR DISK HAS FAILED
    • Motherboard is not detecting the primary hard drive that boots the operating system
    • Check the BIOS for boot devices and their proper order
    • Check the cables inside the computer
      • Ensure the data cable is firmly plugged in on the hard drive side and motherboard SATA port
      • Ensure the power cable coming from the power supply is firmly plugged in on the hard drive
  • If all items have been checked and still receiving this error, the hard drive likely needs to be replaced or motherboard if a new hard drive is still not detected
• Cursor blinking in the upper left corner with no error message
  • Unplug all devices from the computer except keyboard, mouse and monitor and try to boot/reboot the computer
    • If you have tried this and the error persists you likely need to attempt performing a system restore to previously known working date
    • If you are unable to perform a system restore, a reinstallation of windows may be necessary
• “Automatic repair in progress” during the booting cycle
  • If seeing this screen after turning on your computer:
    • Let the operation of automatic repair complete first
    • If the system does not reboot into normal mode after a more than 3 attempts to automatically repair, the operating system is likely corrupt and needs to be reinstalled
• Blue screen errors or BSOD
  • Likely a device driver failed to load or windows update failed to finish properly
    • Ensure the computer is connected to the internet and try to perform a cold restart of the computer
    • If a cold restart does not allow the system to boot normally after a couple of tries, the items below could be the root cause:
      • The operating system could be corrupt and needs to be reinstalled;
      • There is a possible defective hard drive;
      • There could be another hardware malfunction not allowing the device drivers to properly communicate with the windows platform such as memory chip(s), CPU, sound card, video card or other USB device(s) plugged into the computer

NOTE: Resolving booting issues usually take up to 15 minutes to determine the root cause per device whether performed remotely or onsite at your location. This service is subject to a 30-minute minimum to schedule the onsite appointment or a 15-minute minimum to drop off. Additional time beyond the minimums will be billed in 15 minute increments to continue the service event, if necessary. If parts are needed to resolve the issue, it will be quoted and approved for parts needed including taxes and handling fees associated with acquiring the parts.

If you’ve checked all of the items mentioned above and are still having computer booting problems, please select which type of service you’d like to schedule by clicking the appropriate button below: