IMPORTANT: Our onsite service is offered to locations that are within a radius of 30 miles outside of Washington DC. Please verify your location before scheduling this service…
Before you schedule an onsite support visit with us, have you tried using our self help troubleshooting options? Click here to give it a try…
Scheduling a remote support request is done in 3 easy steps:
- Select your appointment date/time
- Submit your initial payment for the service fee
- Be present at your location for your appointment time with the tech professional
BILLING POLICY: This service is based on a 30-minute minimum at our standard billable rate for the onsite service time to resolve the problem(s) reported at the time of your request; or a flat rate fee based on what specific task(s) are needed to resolve your problem(s) reported. The flat rate fees are prorated at a discount based on the average time it takes to resolve the problem(s) reported. We will use the same payment method to process any additional service charges, unless another payment method is provided by the client during the time of service. Any declined transactions after services are completed may result in an additional administrative fee of $25.00, if the client has not provided us with another payment method within the same date of the attempted processing. By submitting an appointment and payment from this option, you understand and agree to our terms of service statement regarding our service and billing policy.