If you are experiencing printing problems. Please review the bullet list of things to check before scheduling this type of service request with us. NOTE: If you are uncomfortable with checking these things, simply schedule the service request and the technician will verify these as a part of the service time to resolve the problem.
Printing
- Check to ensure the printer is plugged into power source and printer power is turned on
- If using USB connection, unplug and re-plug the USB cable linking the printer to the computer
- If using network or wireless connection, ensure that the printer is still linked to the router
- Check the IP address to ensure it matches your current network range
- Reboot and/or connect the printer to your router, if necessary
- Check the printer queue to ensure that the printer is not in status of “Use Printer Offline”
- Clear the print queue of any existing pending print jobs (NOTE: If you do not know how to perform this task, it requires specific written instructions or technician interaction for how to clear jobs that do not delete on their own; we charge a flat fee for this.)
- Uninstall/reinstall the printer software or drivers
NOTE: Resolving printing issues usually take 30-60 minutes to complete whether performed remotely or onsite at your location. However, if there are more than 1 total users/computers that the problem is being addressed, the time could vary beyond the expected time to fully resolve the issue. Therefore, this service is subject to a 30-minute minimum to schedule the appointment. Additional time beyond the 30-minute minimum will be billed in 15 minute increments to continue the service event, if necessary.
If you’ve checked all of the items mentioned above and are still having printing problems, please select which type of service you’d like to schedule by clicking the appropriate button below: