Networking

If you are experiencing a networking issue within your computer operations, it could be a hardware or configuration based event causing the issue. These types of events are sometimes difficult to quickly assess the root cause because of the varying number of devices and configurations that exist in any network environment.

Therefore, it is best to diagnosis or survey the situation before making any determinations of what would be necessary to resolve the issue(s). While some instances of networking issues can be assessed by a diagnosis over the phone, it is more than likely an onsite visit may be required to get a best assessment completed.

However, there are some things that you can attempt to assess your own networking issue before contacting us for a support call or visit. Please use the list below to try troubleshooting your problem:

• Can’t print to a network printer?
  • Check the cabling between printer and network switch to ensure it is properly plugged in
    • Also check to make sure the network switch or router port is showing a link/activity light where your cable is plugged in for the printer connection
    • If you do not see a link/activity light on the network switch or router where your device is plugged in to it, try replacing the ethernet cable; or try plugging the ethernet cable into another known working port on the network switch or router
  • If this is a wi-fi printer connection, ensure it is showing in connected status
    • If it is not in connected status, reconnect the printer to the wi-fi router properly
  • Check the printer’s IP address to ensure it matches what IP address is listed in your computer
• Can’t view other computers on the network, but able to print and access the internet?
  • Ensure that all computers are connected to the same network “Private” or “Public”
  • Ensure that all computers have the Network Discovery option turned on
  • Check the firewall settings within your computer based security software (such as Norton, McAfee, etc.) to ensure that the IP address range and/or computers are allowed to be seen within the network
• Can’t access the internet, printing or see other computers on the network at the same time?
  • Check your network switch for good operation (i.e. – all ports are showing link/activity lights)
  • Check your router for good operation and in online status
  • Check to ensure that the ethernet cable is firmly plugged into your computer’s network adapter; or if using wi-fi that your computer is connected to the correct network name

NOTE: This type of problem is usually requires a minimum of 15-30 minutes to diagnose and restore the networking functions back to normal operation whether performed remotely or onsite at your location. Billing for this service will be an initial 15-minute minimum remotely or 30-minute minimum onsite. Additional time beyond the minimums will be billed in 15 minute increments to continue the service event. Any equipment needed to fully resolve the issue will be billed at cost plus handling fees accordingly.

If you’ve checked all of the items mentioned above and are still having networking problems, please select which type of service you’d like to schedule by clicking the appropriate button below: