Most internet access issues start with the Internet Service Provider (ISP) experiencing an outage of some kind in your area. However, the problem could also be equipment related between the modem/router and your computer hardware or network configuration. In some other cases the problem could be associated with your internet browser user profile or page settings.
Before requesting support for this type of issue, please check the following items below:
- Contact your ISP to find out if there is an outage in your area
- Check the network connection between your computer and router
- Check for activity lights on the network router/switch port where your computer is plugged in
- Verify that the ethernet cable is firmly plugged into the network router/switch and computer
- If you are using a wi-fi connection, ensure that you are connected to the proper SSID name
- Ensure the network router/switch is powered on
- Ensure the network adapter in your computer is not disabled in the network adapter options
- Reboot the ISP modem/router and network switch (if being used)
- Restart your computer and see if the internet is now working
NOTE: This type of problem is usually resolved within 30-60 minutes whether performed remotely or onsite at your location. However, if there is an issue with hardware such as network adapter, modem/router, network switch or cabling, the time could vary beyond the expected time to fully resolve the issue. Therefore, this service is subject to a 30-minute minimum payment in advance to schedule the appointment. Additional time beyond the 30-minute minimum will be billed in 15 minute increments to continue the service event. Any equipment needed to fully resolve the issue will be billed at cost plus handling fees accordingly.
If you’ve checked all of the items mentioned above and are still having internet access problems, please select which type of service you’d like to schedule by clicking the appropriate button below: