Most application or program errors are a caused by an outdated version or connectivity to the source of the content used within the application itself.
Before requesting support for this type of issue, please check the following items below:
- Verify that the version of your application is the most current version provided by the developer
- Verify that the current version of the application is compatible with the current version of MS Windows that you are using on your computer
- Ensure the application you are using does not require internet access to function properly;
- If so, make sure your the computer that the application is running on is connected to the internet
- Make sure you do not have any windows updates pending installation
- Some applications use the .NET framework utility and could be pending an update being applied before it can function properly within the application you are using
- Restart your computer and see if the application issues have been resolved
- If you are still having problems after the items above have been tried;
- IMPORTANT: Backup your working files used for the application, if possible
- Ensure you have a copy of the installation media or file to perform a fresh installation of the application
- Uninstall the application and reboot the computer
- Install a fresh copy of the application
NOTE: This type of problem is usually resolved within 30-60 minutes whether performed remotely or onsite at your location. However, if there is an issue that needs to be troubleshot with the developer’s tech support team, the time could increase well beyond our control before a final solution has been reached. Therefore, this service is subject to a 30-minute minimum payment in advance to schedule the appointment. Additional time beyond the 30-minute minimum will be billed in 15 minute increments to continue the service event.
Please select which type of service you’d like to schedule by clicking the appropriate button below: